The owner of the online store lamilashes.ee (hereinafter referred to as the online store) is Unique Beauty Oü (registry code 12007421), located at Katusepapi 4/2-110 Estonia ( Tallinn ) .
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
We use Omniva parcel machines for delivery.
Goods are shipped to the following countries: European Union
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within
3-7 business days of the date of entry into force of the contract of sale. All shipments outside of
Estonia are guaranteed to arrive within 14 calendar days.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Right of withdrawal
After delivery of the order, the buyer has the right to terminate the contract concluded in the online store within 14 days.
Depending on the category of goods, the buyer may not have the right to return, 53(4) in the Law of Obligations Act.)
The right of return does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of return, the ordered goods must not be used in any other way than is necessary in order to verify the configuration and properties of the goods, in the same way as it is allowed for testing the goods in a regular store.
The returned item must be undamaged, complete, in its original packaging and unused.
To return the goods, you must submit a declaration of refusal to purchase the goods, the form of which can be found here: declaration of withdrawal to the e-mail firstname.lastname@example.org address within 14 days of receiving the goods.
The cost of returning the goods is borne by the buyer, unless the reason for the return is that the item to be returned is not as ordered (e.g. the wrong item).
The buyer must return the goods within 14 days after the submission of the application or provide a certificate of handover of the goods to the supplier within the aforementioned period.
Upon receipt of the returned goods, the online store returns all costs incurred by the buyer under the contract immediately, but no later than after 14 days.
If the buyer has chosen a delivery method other than the standard delivery method, the online store is not obliged to refund the consumer for the costs that exceed the costs for the standard delivery method.
The online store has the right to cancel the purchase and sale transaction and demand from the buyer to return the goods if the price was mistakenly indicated in the online store, significantly lower than the market price of the goods.
You must return or transfer the goods to us without delay and no later than within 14 days from the day you notify us of the termination of the contract. If you ship the item before the fourteen day deadline, you will be deemed to have met the deadline.
We may deny refunds to you until we receive the item back or you can prove that you have sent the item back, whichever comes first.
The Client undertakes to cover the costs of returning the goods in the amount of 15 euros, unless the returned product does not correspond to the Client’s order.
The purchaser has the right to turn to the online store within 14 days of the occurrence of a defect by e-mailing email@example.com or calling +372 55979456.
The online store is not responsible for defects arising after the transfer of the goods to the buyer.
If the product purchased in the online store has defects for which the seller is responsible, the online store will replace the defective product. If the product cannot be replaced, the online store returns to the buyer all costs incurred under the sales contract.
The online store responds to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to firstname.lastname@example.org or submitted by calling +372 55979456.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.
Unique Beauty OÜ transfers the personal data necessary for the execution of payments to authorized processor Maksekeskus AS.
Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay offered by Maksekeskus AS and transactions take place in euros.